Paperless Billing
Mary Greeley is excited to be transitioning to paperless billing as of September 25!
In an effort to deliver a more secure, convenient and eco-friendly way to view your bills, Mary Greeley will be transitioning all patients with MyChart accounts to paperless billing on September 25, 2023.
Soon you will no longer receive a Mary Greeley bill in the mail. We will let you know when a new statement is available to view through the mobile app and the email associated with your MyChart account.
What does this mean for you?
For Mary Greeley MyChart users who are the guarantor of an account(s), the default will now be set to paperless billing statements. This means that as of September 25, 2023, your billing statements will be sent via MyChart.
If your notification settings are on, you will receive an email and/or text each time a new statement is available.
Opting Out of Paperless Statements
I'm using a desktop computer, laptop, or accessing MyChart via a web browser...
Desktop Browser Opt-Out Instructions
1. Log into your MyChart account, go to the Billing Summary page and click cancel paperless billing.
2. Select Receive paper statements.
3. You receive confirmation to Receive Paper Statements.
I'm using the MyChart Mobile App on my smartphone...
MyChart Mobile App Opt-Out Instructions
1. After logging into your MyChart Account, go to the Billing Summary page and select cancel paperless billing.
2. Confirm you want to begin receiving paper statement by selecting Cancel Paperless.
3. You will receive confirmation that you have cancelled paperless billing and will receive billing communication in the mail. Select OK.
Frequently Asked Questions
I prefer paper bills, how can I continue receiving paper billing?
See the instructions to opt out above.
What if I don't realize I have a statement ready in MyChart and miss a payment due date?
If you've not viewed or made a payment towards a current bill in your MyChart account for more than 60 days, the system will automatically send you a paper statement.
Resuming paper statements is easy. Just follow the opt out instructions above.
My children and/or parents have accounts, but I am responsible for their bills. Who will receive their statements?
If your child is under 18 and you are responsible for their account, you will receive the statement. Anyone 18 and over will be sent their statements directly – unless you are considered the guarantor or are the Power of Attorney for those accounts.
I'm on a payment plan, do I need to update anything?
Payment plans will automatically roll over into your MyChart account - you do not need to update anything.
I'm enrolled in paperless billing, but received a bill in the mail for services. Why?
There is two possible reasons you would receive a paper bill from Mary Greeley.
If you've not viewed or made a payment towards a current bill in your MyChart account for more than 60 days, the system will automatically send you a paper statement.
Some of the services at Mary Greeley are billed separately from the hospital. You are billed separately for these services and will continue to receive paper statements for:
- Radiologist
- Pathology
- Emergency Department Doctors
- Durable Medical Equipment
- Hospitalists
- Surgeons
- Obstetrics (McFarland or Doran Clinic)
I want to enroll in paperless billing, how can I do that?
