Patient & Family Advisory Council (PFAC)

Have you ever been a patient or a visitor in a hospital and seen something you wish you could change?

If so, you may be a worthy candidate for Mary Greeley Medical Center’s Patient and Family Advisory Council, or PFAC for short. PFAC members represent the typical healthcare consumer and their feedback has proven invaluable to the medical center.

What does an advisor do?

The Patient and Family Advisory Council meets quarterly for two hours and advisors should:

• Come with an open mind and a positive approach
• Be willing to voice opinions
• Be able to see many different points of view
• Have good listening skills
• Help find solutions
• Be able to share positive and negative experiences in a constructive way
• Be able to work with people whose backgrounds, experiences, and styles vary and may be different from their own
• Respect others’ opinions
• Show discretion and confidentiality
• Support Mary Greeley Medical Center’s mission and values

Who can be an advisor?

There is no need to have been a patient at Mary Greeley to be a patient and family advisor. If you, or any of your loved ones, have experienced care at ANY hospital, being an advisor might be for you.

Mary Greeley does expect someone on the PFAC to do the following six things:

• to identify the central concerns of the patient throughout the health care delivery system
• to be a catalyst in changing our culture toward patient centered care
• to advise on programs and policies from a patient perspective
• to identify system level issues that affect patient care
• to improve customer satisfaction and patient loyalty
• to provide a link between Mary Greeley and the broader community

How do I become an advisor?

If interested in becoming an advisor, complete an application and mail it to Karen Kiel Rosser at the address below, or email kielrosser@mgmc.com.

Contact Information

Mary Greeley Medical Center
Patient & Family Advisory Council
c/o Karen Kiel Rosser
1111 Duff Ave.
Ames, IA 50010
Phone: 515.239.2631
Email: kielrosser@mgmc.com